Monthly Archives: September 2009

I’ve learned from sales that there is a fine line between confidence and arrogance. Top sales people and managers are never prideful or arrogant. Pride leads to an inability to take feedback and difficulty learning from those around you. Arrogance leads to a defiant attitude; feeling that the hard work, performance metrics, and general codes of conduct do not apply to you. Confidence is about being certain that a chosen course of action is the best or most effective. And for the first four months of my career at Meltwater, indeed throughout the course of my life, I toed the…

Last week my colleague blogged about the value of good customer service.

Client satisfaction can be an extremely exciting and rewarding experience, especially if you are able to go above and beyond their expectations. I have been working in client relations for nearly four years and below are two client stories on how going above and beyond for a client is extremely rewarding.

Adding Value:
In 2006, one of my favorite and most exciting clients to work with called me up on my mobile at 7:00 am and asked if it was possible to create a report for him, as he was about…

Happy Friday! I was sitting at my desk the other day when I looked up and saw my colleague, Nick, dancing to No Diggity. I thought I would share some of the random fun we have in the office.

In a previous post, my colleague, Nicole Amsler, discussed her career shifts and how she ultimately found her career sweet spot.

I’ve thought a lot about my career decisions, and a few months ago while in a “what should I do with my life” moment, I was given a useful exercise that allowed me to assess my priorities, or at least get ready to make my next move (including taking on new projects or direction within my current company). I found the exercise helpful and I want to share it with others.

Here are the steps to help you prepare for “what’s…

Customer Service: the concept businesses often get totally wrong. How often have you had a friend or relative tell you of a nightmare experience in returning items/ chasing up queries/ trying to reach an actual person? It seems that genuine customer service has become something of a memory.

Isn’t it a pleasure to visit your local cafe, to see a familiar face that recognises you, knows your order and asks how you are? These details and personal touches are what set this business apart from the thousands of other places you could go for your daily cup of coffee or tea.…